{"id":14747,"date":"2025-10-10T13:39:17","date_gmt":"2025-10-10T05:39:17","guid":{"rendered":"https:\/\/www.hcenturystar.com\/?p=14747"},"modified":"2025-10-14T10:02:41","modified_gmt":"2025-10-14T02:02:41","slug":"yuzyil-yildizi-iade-ve-geri-odeme-politikasi","status":"publish","type":"post","link":"https:\/\/www.hcenturystar.com\/tr\/century-star-refund-and-return-policy\/","title":{"rendered":"Century Star \u0130ade ve Geri D\u00f6n\u00fc\u015f Politikas\u0131"},"content":{"rendered":"<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"><\/div>\n<div data-zone-id=\"0\" data-line-index=\"45\" data-line=\"true\"><\/div>\n<div data-zone-id=\"0\" data-line-index=\"47\" data-line=\"true\"><b>Ge\u00e7erlilik Tarihi<\/b>: Temmuz 2025<\/div>\n<div data-zone-id=\"0\" data-line-index=\"48\" data-line=\"true\">\n<p><b>Uygulama Kapsam\u0131<\/b>: Bu politika, Centurystar'\u0131n resmi web sitesi (<a href=\"https:\/\/www.hcenturystar.com\/tr\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.hcenturystar.com<\/a>) ve yetkili kanallar arac\u0131l\u0131\u011f\u0131yla sat\u0131n al\u0131nan t\u00fcm \u00fcr\u00fcnlere uygulan\u0131r ve iade, para iadesi ve sipari\u015f iptali gibi durumlarda al\u0131c\u0131lar\u0131n ve sat\u0131c\u0131lar\u0131n hak ve y\u00fck\u00fcml\u00fcl\u00fcklerini belirler.<\/p>\n<figure id=\"attachment_14749\" aria-describedby=\"caption-attachment-14749\" style=\"width: 240px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14749 size-medium\" title=\"Politika\" src=\"https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-240x300.jpg\" alt=\"Politika\" width=\"240\" height=\"300\" srcset=\"https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-240x300.jpg 240w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-819x1024.jpg 819w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-768x960.jpg 768w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-1228x1536.jpg 1228w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-10x12.jpg 10w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy-600x750.jpg 600w, https:\/\/www.hcenturystar.com\/wp-content\/uploads\/2025\/10\/Policy.jpg 1417w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/a><figcaption id=\"caption-attachment-14749\" class=\"wp-caption-text\">Politika<\/figcaption><\/figure>\n<\/div>\n<div data-zone-id=\"0\" data-line-index=\"49\" data-line=\"true\">\n<h2 class=\"heading-h2\">I. Genel H\u00fck\u00fcmler: Temel \u0130lkeler<\/h2>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"wepNcZRf\" data-start=\"1\"><b>Son Sat\u0131\u015f \u0130lkesi<\/b>: Bir sipari\u015f onayland\u0131ktan ve kargoya verildikten sonra t\u00fcm sat\u0131\u015flar \u201cson\u201d kabul edilir ve kalite sorunu olmayan \u00fcr\u00fcnlerde iade, para iadesi veya de\u011fi\u015fim talepleri kabul edilmez.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"FWT6jeLi\" data-start=\"2\"><b>Uygunluk Gereklilikleri<\/b>: Bu politika, ilgili t\u00fcketici haklar\u0131n\u0131 koruma yasalar\u0131na ve d\u00fczenlemelere uygun olarak haz\u0131rlanm\u0131\u015ft\u0131r. \u00d6zel durumlar bu politikan\u0131n h\u00fck\u00fcmlerine g\u00f6re ele al\u0131n\u0131r; burada yer almayan konular ulusal yasalara tabidir.<\/li>\n<\/ol>\n<div data-zone-id=\"0\" data-line-index=\"52\" data-line=\"true\">\n<h2 class=\"heading-h2\">II. Sipari\u015f \u0130ptali Kurallar\u0131<\/h2>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"1dA4Ahrz\" data-start=\"1\"><b>\u0130ptal S\u00fcresi<\/b>: \u0130ptal talepleri yaln\u0131zca sipari\u015f verildikten sonraki 12 saat i\u00e7inde kabul edilir. S\u00fcre sonunda sipari\u015f \u00fcretim veya kargo s\u00fcrecine girmi\u015f say\u0131l\u0131r ve hi\u00e7bir iptal kabul edilmez.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"ZkLVnaJl\" data-start=\"2\"><b>\u0130ptal Y\u00f6ntemi<\/b>: Talepler resmi e-posta (<a href=\"mailto:sales@hcenturystar.com\" target=\"_blank\" rel=\"noopener noreferrer\">sales@hcenturystar.com<\/a>) arac\u0131l\u0131\u011f\u0131yla g\u00f6nderilir; sipari\u015f numaras\u0131 ve iptal nedeni belirtilmelidir. M\u00fc\u015fteri hizmetleri 2 i\u015f g\u00fcn\u00fc i\u00e7inde yan\u0131t verecektir.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"Vnf3e1ZT\" data-start=\"3\"><b>\u0130ptal Sonu\u00e7lar\u0131<\/b>:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">G\u00f6nderilmemi\u015f sipari\u015fler: \u0130ptal onayland\u0131\u011f\u0131nda, tam para iadesi orijinal \u00f6deme hesab\u0131na yap\u0131lacakt\u0131r. Para iadesinin ula\u015fma s\u00fcresi \u00f6deme kanal\u0131n\u0131n kurallar\u0131na tabidir (genellikle 7-14 i\u015f g\u00fcn\u00fc).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">G\u00f6nderilmi\u015f sipari\u015fler: \u0130ptal kabul edilmez. Kalite sorunu varsa, sipari\u015f \u201cHasarl\u0131 veya Kusurlu \u00dcr\u00fcnler\u201d kurallar\u0131na g\u00f6re ele al\u0131n\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div data-zone-id=\"0\" data-line-index=\"58\" data-line=\"true\">\n<h2 class=\"heading-h2\">III. Hasarl\u0131 veya Kusurlu \u00dcr\u00fcnlerin \u0130\u015flemesi<\/h2>\n<\/div>\n<div data-zone-id=\"0\" data-line-index=\"59\" data-line=\"true\">\n<h3 class=\"heading-h3\">(1) Ba\u015fvuru \u015eartlar\u0131<\/h3>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"3G3gOIQ0\" data-start=\"1\">\u00dcr\u00fcn teslimat s\u0131ras\u0131nda fiziksel hasar (\u00f6rne\u011fin yap\u0131sal k\u0131r\u0131lma, eksik par\u00e7alar) veya i\u015flevsel kusurlar (\u00f6rne\u011fin ba\u011flant\u0131 noktalar\u0131n\u0131n bozulmas\u0131) ta\u015f\u0131yor olmal\u0131d\u0131r;<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"ZVlxziTO\" data-start=\"2\">Ba\u015fvuru, teslimattan sonraki 3 g\u00fcn i\u00e7inde yap\u0131lmal\u0131d\u0131r. S\u00fcre sonunda \u00fcr\u00fcn iyi durumda kabul edilmi\u015f say\u0131l\u0131r.<\/li>\n<\/ol>\n<div data-zone-id=\"0\" data-line-index=\"62\" data-line=\"true\">\n<h3 class=\"heading-h3\">(2) Ba\u015fvuru Belgeleri<\/h3>\n<\/div>\n<div data-zone-id=\"0\" data-line-index=\"63\" data-line=\"true\">A\u015fa\u011f\u0131daki belgeler e-posta ile g\u00f6nderilmelidir:<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"OE8XD3z1\" data-start=\"1\">Tam sipari\u015f numaras\u0131 ve teslimat bilgileri;<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"8mlvDsA0\" data-start=\"2\">Hasarl\u0131\/kusurlu par\u00e7alar\u0131 g\u00f6steren net foto\u011fraflar (en az 3), genel g\u00f6r\u00fcn\u00fcm, ayr\u0131nt\u0131lar ve ambalaj durumu dahil;<\/li>\n<\/ol>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"7TR82OU7\" data-start=\"3\">Lojistik makbuzu (imza an\u0131ndaki ambalaj durumu notlar\u0131yla birlikte).<\/li>\n<\/ol>\n<div data-zone-id=\"0\" data-line-index=\"67\" data-line=\"true\">\n<h3 class=\"heading-h3\">(3) \u0130\u015flem S\u00fcreci<\/h3>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"DjV0Bck4\" data-start=\"1\">\u0130nceleme: M\u00fc\u015fteri hizmetleri, ba\u015fvurunun al\u0131nmas\u0131ndan itibaren 3 i\u015f g\u00fcn\u00fc i\u00e7inde belgeleri inceleyerek sorunun insan kaynakl\u0131 olmayan bir kalite problemi oldu\u011funu do\u011frulayacakt\u0131r;<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"Hcu36lq2\" data-start=\"2\">\u00c7\u00f6z\u00fcmler: Ba\u015fvuru onayland\u0131\u011f\u0131nda \u015firket, \u00fcr\u00fcn durumuna g\u00f6re a\u015fa\u011f\u0131daki \u00e7\u00f6z\u00fcmlerden birini ba\u011f\u0131ms\u0131z olarak belirleyecektir:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">De\u011fi\u015fim: Hasarl\u0131 par\u00e7alar\u0131n veya ayn\u0131 \u00fcr\u00fcn\u00fcn \u00fccretsiz de\u011fi\u015fimi sa\u011flan\u0131r; kargo ve g\u00fcmr\u00fck vergileri taraflar aras\u0131nda payla\u015f\u0131l\u0131r;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">K\u0131smi Para \u0130adesi: \u00dcr\u00fcn fiyat\u0131n\u0131n %5%-30%'si hasar derecesine g\u00f6re iade edilir ve \u00fcr\u00fcn t\u00fcketici taraf\u0131ndan saklan\u0131r;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"57aoNL8J\" data-start=\"3\">Kusur Say\u0131lmayan Durumlar: Do\u011fal malzemelerin (ta\u015f, ah\u015fap, rattan gibi) renk tonu, dokusu ve tanecik da\u011f\u0131l\u0131m\u0131ndaki k\u00fc\u00e7\u00fck farkl\u0131l\u0131klar normal \u00fcretim s\u00fcre\u00e7lerinin bir par\u00e7as\u0131d\u0131r ve kusur say\u0131lmaz.<\/li>\n<\/ol>\n<div data-zone-id=\"0\" data-line-index=\"73\" data-line=\"true\">\n<h2 class=\"heading-h2\">IV. \u00d6zel \u00dcr\u00fcnler ve \u0130stisna Maddeleri<\/h2>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"Q7vJY5e5\" data-start=\"1\"><b>\u00d6zel \u00dcretim \u00dcr\u00fcnleri<\/b>: Ki\u015fiselle\u015ftirilmi\u015f \u00f6zelliklere sahip \u00fcr\u00fcnler (\u00f6rne\u011fin boyut de\u011fi\u015ftirme, renk \u00f6zelle\u015ftirmesi, logo kaz\u0131ma) kalite sorunu olsa bile para iadesi veya de\u011fi\u015fim i\u00e7in uygun de\u011fildir.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"Bf99qAJF\" data-start=\"2\"><b>G\u00f6nderim ve G\u00fcmr\u00fck Vergisi Kurallar\u0131<\/b>: \u201c\u015eirketin hatas\u0131 kaynakl\u0131 sorunlar\u201d hari\u00e7 (\u00f6rne\u011fin yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi veya fabrika kusurlar\u0131), di\u011fer t\u00fcm durumlarda g\u00f6nderim masraflar\u0131 ve g\u00fcmr\u00fck vergileri al\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"gB70KGNb\" data-start=\"3\"><b>Uygun Olmayan Ba\u015fvurular<\/b>:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">T\u00fcketici taraf\u0131ndan yanl\u0131\u015f montaj, yanl\u0131\u015f kullan\u0131m veya k\u00f6t\u00fc saklama nedeniyle olu\u015fan hasar;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">Kullan\u0131m sonras\u0131 \u00fcr\u00fcn\u00fcn normal a\u015f\u0131nmas\u0131 veya eskile\u015fmesi;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">Ge\u00e7erli sipari\u015f belgesi olmayan veya ba\u015fvuru belgeleri eksik olan ba\u015fvurular.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div data-zone-id=\"0\" data-line-index=\"80\" data-line=\"true\">\n<h2 class=\"heading-h2\">V. Para \u0130adesi Talimatlar\u0131<\/h2>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"5c9ltBkt\" data-start=\"1\"><b>Para \u0130adesi Miktar\u0131<\/b>: Yaln\u0131zca \u00fcr\u00fcn i\u00e7in \u00f6denen ger\u00e7ek tutar iade edilir; kupon, puan vb. indirim tutarlar\u0131 hari\u00e7 tutulur;<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"h5AV8Wjg\" data-start=\"2\"><b>Para \u0130adesi Y\u00f6ntemi<\/b>: Para iadesi, sipari\u015f i\u00e7in kullan\u0131lan orijinal \u00f6deme hesab\u0131na geri yat\u0131r\u0131lacakt\u0131r;<\/li>\n<\/ol>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"yzxZZqRC\" data-start=\"3\"><b>\u00d6zel Notlar<\/b>: \u00d6zel \u00fcretim \u00fcr\u00fcnleri ve ba\u015fvuru s\u00fcresi ge\u00e7mi\u015f \u00fcr\u00fcnler para iadesi i\u00e7in uygun de\u011fildir.<\/li>\n<\/ol>\n<div data-zone-id=\"0\" data-line-index=\"84\" data-line=\"true\">\n<h2 class=\"heading-h2\">VI. Ek H\u00fck\u00fcmler<\/h2>\n<\/div>\n<ol start=\"1\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"H5ZZVlZM\" data-start=\"1\"><b>Politika G\u00fcncellemeleri<\/b>: Bu politikadaki revizyonlar resmi web sitesinde duyurulur ve duyurudan sonraki g\u00fcn otomatik olarak y\u00fcr\u00fcrl\u00fc\u011fe girer; kullan\u0131c\u0131ya ek bildirim yap\u0131lmaz;<\/li>\n<\/ol>\n<ol start=\"2\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"LkN4hwDa\" data-start=\"2\"><b>Anla\u015fmazl\u0131k \u00c7\u00f6z\u00fcm\u00fc<\/b>: \u0130\u015flem sonucundan memnun olunmamas\u0131 durumunda taraflar \u00f6nce m\u00fczakere etmelidir; m\u00fczakere ba\u015far\u0131s\u0131z olursa \u015firketin bulundu\u011fu mahkemede dava a\u00e7\u0131labilecek;<\/li>\n<\/ol>\n<ol start=\"3\">\n<li class=\"temp-li number1\" data-line=\"true\" data-list=\"number1\" data-ol-id=\"W21SbacV\" data-start=\"3\"><b>\u0130leti\u015fim Bilgileri<\/b>:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">M\u00fc\u015fteri Hizmetleri E-postas\u0131: <a href=\"mailto:sales@hcenturystar.com\" target=\"_blank\" rel=\"noopener noreferrer\">sales@hcenturystar.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">Resmi Web Sitesi: <a href=\"https:\/\/www.hcenturystar.com\/tr\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.hcenturystar.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"temp-li bullet2\" data-line=\"true\" data-list=\"bullet2\">\u00c7al\u0131\u015fma Saatleri: Pazartesi - Cuma, 09:00-18:00<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Uygulama Alan\u0131: Bu politika, Centurystar'\u0131n resmi web sitesi ve yetkili kanallar arac\u0131l\u0131\u011f\u0131yla sat\u0131n al\u0131nan t\u00fcm \u00fcr\u00fcnlere uygulan\u0131r; iade, geri \u00f6deme ve sipari\u015f iptalleri gibi durumlarda al\u0131c\u0131lar\u0131n ve sat\u0131c\u0131lar\u0131n hak ve y\u00fck\u00fcml\u00fcl\u00fcklerini belirler.<\/p>","protected":false},"author":12,"featured_media":14748,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,34],"tags":[10106,10107],"class_list":["post-14747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","category-news","tag-policy","tag-refund-and-return-policy"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/posts\/14747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/comments?post=14747"}],"version-history":[{"count":0,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/posts\/14747\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/media\/14748"}],"wp:attachment":[{"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/media?parent=14747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/categories?post=14747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hcenturystar.com\/tr\/wp-json\/wp\/v2\/tags?post=14747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}